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Telley Lace Creative Studio does not provide refunds for any services unless otherwise agreed upon. Having buyers remorse or wanting to use another company instead is not a suitable means for a refund. Once payment has been made to Telley Lace Creative Studio, the project will begin in the time frame given to the client.

It is advised that you give the project ample time for completion for these reasons: Revisions may be needed, it may be a peak in the orders received and prior work received may take longer than expected. I provide a suitable timeframe, however, there may be an additional business day or two needed before I can begin if it is a busy time.

The average turnaround time is 2-3 business days, this may increase (or decrease) during peak, busy (or slower) seasons. This timeframe is due to the orders that have come before you. Rush orders decrease turnaround by 1 day. All orders begin on the following business day.

Although you may receive samples of your designs on these days, holidays and weekends are not included in the timeframes.